Terms and Conditions
Last updated: October 2024
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Introduction
Welcome to www.forestfloor.co.uk (“the Website”). These terms and conditions govern your use of our website and the purchase of goods from us. By using our website and/or placing an order, you agree to be bound by these terms and conditions.
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Definitions
“We”, “us”, “our”, and “Forest Floor” refer to Little Fish Labs Limited. Registered in the United Kingdom under company number 12769442. The owner and operator of www.forestfloor.co.uk.
“You” and “your” refer to the user or purchaser of the Website.
“Goods” refers to the items offered for sale on the Website.
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Order Process
3.1. By placing an order, you are offering to purchase goods subject to these terms and conditions.
3.2. We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from us.
3.3. Our acceptance of your order will take place when we dispatch the goods to you, at which point a contract will be formed between you and us.
3.4. If we are unable to supply you with the goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the goods, we will refund you the full amount as soon as possible.
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Right to Cancel
4.1. You have the right to cancel this contract within 14 days without giving any reason, by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.2. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
4.3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the model cancellation form provided, but it is not obligatory.
4.4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
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Effects of Cancellation
5.1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
5.2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
5.3. We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
5.4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
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Returning Goods
6.1. Please reference our returns policy (LINK)
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Pricing and Availability
7.1. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information into the system.
7.2. Our prices and the availability of goods may change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
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Payment
8.1. Upon receiving your order, we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction.
8.2. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
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Delivery
9.1. We aim to deliver the goods within the time indicated by us at the time of your order.
9.2. If we are unable to meet our delivery promise, we will inform you as soon as possible and give you the option of waiting for the goods or cancelling your order.
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Risk and Ownership
10.1. The goods will be at your risk from the time of delivery.
10.2. Ownership of the goods will only pass to you when we receive full payment of all sums due in respect of the goods, including delivery charges.
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Liability
11.1. We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
(a) There is no breach of a legal duty of care owed to you by us or by any of our employees or agents;
(b) Such loss or damage is not a reasonably foreseeable result of any such breach;
(c) Any increase in loss or damage results from a breach by you of any term of this contract.
11.2. Nothing in this agreement excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.
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Governing Law and Jurisdiction
These terms and conditions shall be governed by and construed following English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.
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Changes to Terms and Conditions
We reserve the right to make changes to these terms and conditions at any time. Any changes will be posted on this page and, where appropriate, notified to you by email. Your continued use of the Website after any such changes constitutes your acceptance of the new terms and conditions.
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Contact Information
If you have any questions about these terms and conditions, please contact us at:
Little Fish Labs Limited
124 Acomb Road, York, United Kingdom, YO24 4EY
Phone: +44 7341 713 818
